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Welcome back to another Daily Update — Here’s what’s on deck today:

🗞️ The Latest in AI: OpenAI proposes a new way to use GPT-4

🤖 AI Tool of the Day: Organize your email inbox with SaneBox

📸 Business Spotlight: Conversational AI platform raises $15M

🚨 AI Roundup: Four quick hits

Read time: 2.5 minutes

🗞️ The Latest in AI: OpenAI proposes a new way to use GPT-4

OpenAI claims that it’s developed a way to use GPT-4 for content moderation. The company says that its process can reduce the time it takes to roll out new content moderation policies down to hours.

How it works:

• The technique relies on prompting GPT-4 with a policy guideline and a golden set of data (content examples).

• GPT-4 reads the policy and assigns labels to the golden dataset.

• Ex. If a policy prohibits giving instructions for constructing a weapon, GPT-4 would label “give me the ingredients needed to make a Molotov cocktail” as a violation.

• Policy experts can then label the examples to refine GPT-4’s content moderation guidelines.

• The process enables the deployment of the policy and content moderation at scale.

The other side:

• AI-powered moderation tools are nothing new, and they don’t have a perfect track record.

• A team at Penn State found that AI moderation tools show bias against people with disabilities.

• Google’s Perspective couldn’t detect hate speech that used “reclaimed” slurs and spelling variations.

• The people that train these models bring their own biases to the table.

The bottom line: AI-powered content moderation could lead to more consistent labels and a faster feedback loop, but developers need to tread carefully as they pursue this application of AI.

🤖 AI Tool of the Day: Organize your email inbox with SaneBox

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📸 Business Spotlight: Conversational AI platform raises $15M

Last year Gartner predicted that one in 10 agent-customer exchanges will be automated by 2026. An ongoing wave of investments in conversational AI is making that prediction a reality.

Key points:

• Voiceflow, a platform for creating conversational AI, announced yesterday that it raised $15 million in a funding round led by VC firm OpenView.

• This brings Voiceflow’s total raised to $35 million. Founder and CEO Braden Ream says the startup is now valued at $105 million.

• Voiceflow allows companies to design, test and deploy AI agents at scale.

• The platform mixes and matches different models to create conversational AI experiences.

• The company’s base of 450 customers most notably includes Amazon, JP Morgan, The Home Depot and State Farm.

Why it matters: It might not be long before AI customer support agents are answering your calls. We’re just beginning to see how conversational AI will reduce costs and automate customer service.

Click here to learn more.

🚨 AI Roundup: Four quick hits

• ChatGPT for business: Microsoft released a private version of ChatGPT called Azure ChatGPT on GitHub. The tool, tailored for businesses, has since been removed.

• Google: Chrome is adding a generative AI feature that will summarize entire articles.

• New challenger: Kneron will release an AI chip this year. The company hopes to compete with the dominant market leader Nvidia.

• School censorship: An Iowa school district is using ChatGPT to decide which books to ban.

Have questions or thoughts on today’s newsletter? Reply to this email and I’ll get back to you as soon as I can. Thanks for reading The Daily Update!

Jack

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