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Stability AI releases sketch-to-image
Spotlight: CEO replaces 90% of support staff with AI
Welcome back to another week in AI — Here’s today’s menu:
🗞️ The Latest in AI: AP agrees to news-sharing deal with OpenAI
🤖 AI Tool of the Day: Stability AI releases sketch-to-image
📸 Business Spotlight: This CEO replaced 90% of his support staff with an AI chatbot
Read time: 3 minutes
🗞️ The Latest in AI: AP agrees to news-sharing deal with OpenAI
The Associated Press (AP) said on Thursday it reached a two-year deal with OpenAI to share access to select news content and technology. The deal is one of the first official news-sharing agreements between a major U.S. news organization and an AI firm.
OpenAI will now be able to train its AI models on AP news content dating back to 1985. The AP will get access to OpenAI’s technology and product expertise, although the specifics are not yet clear.
The two companies are still working through the technical details of how sharing will work on the back end.
AP has been utilizing AI since 2014, automating reporting about corporate earnings and local sporting events. Despite its new partnership, the AP has clarified that it will not use AI technology in its news stories.
Click here to learn more.
🤖 AI Tool of the Day: Stability AI releases sketch-to-image
The company behind Stable Diffusion, a leading text-to-image generative AI platform, just launched a new tool that turns sketches into images. Stable Doodle accepts both sketches and descriptive prompts to generate images.
Stable Doodle is designed to give professionals and novices more precise control over image generation. If you aren’t satisfied with a prompt’s initial results, run it again for a new selection of images.
Try Stable Doodle for free here.
📸 Business Spotlight: This CEO replaced 90% of his support staff with an AI chatbot
The CEO of an Indian startup laid off 90% of his support staff after the firm developed an AI chatbot that he says can handle customer queries faster than his employees.
Summit Shah said on Twitter that the AI chatbot responds to customer queries instantly, while his staff’s first responses were sent after 1 minute and 44 seconds on average. Shah is the founder and CEO of Dukaan, a Bangalore-based e-commerce company. One of the firm’s data scientists built the chatbot in two days.
We had to layoff 90% of our support team because of this AI chatbot.
Tough? Yes. Necessary? Absolutely.
The results?
Time to first response went from 1m 44s to INSTANT!
Resolution time went from 2h 13m to 3m 12s
Customer support costs reduced by ~85%Here's how's we did it 🧵
— Suumit Shah (@suumitshah)
5:45 PM • Jul 10, 2023
Shah tweeted that the average time taken to resolve a customer’s issue dropped by almost 98% when they interacted with a chatbot.
The move comes as fears that AI will cause mass job losses run high. Shah is facing backlash on social media for his decision and the way he announced it.
Click here to learn more.
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Jack
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